In residential property management, disputes are commonplace.

Landlords, managing agents, leaseholders and suppliers may find themselves in dispute one way or another. The key resolving disputes is to ‘nip it in the bud’ early on by getting to the crux of the matter and helping one or both sides see some clarity. 

Where a valid dispute needs to be seen through, we can present a number of options, depending which side of the table you find yourself sat at. 

For managing agents or their landlords in dispute with leaseholders, most will have tried and tested processes for dealing with disputes, most likely to be potential or actual leases breaches. Whether these are monetary breaches such as non-payment of service charge, or non-monetary breaches such as unlawful alterations, the managing agent needs to apply and exhaust its own internal processes before passing to solicitors. We work with KDL Law [embedded link to Partner Network page],property management dispute solicitors who have an exemplary record amongst managing agents, involving the Tribunal service or County Court as necessary. 

Disputes between managing agents typically arise when one hands over a building to the other. No-one wants managing agents at loggerheads with each other so landlords can engage us to mediate and ultimately facilitate as smooth a handover as practicable. 

Where landlords find themselves at odds with their managing agent, we can intervene to see the dispute from both ends and broker a solution. If the landlord has exhausted a managing agent’s internal complaint handling procedure and redress is to be sought from the TPO [embedded link to Help and Advice page]or the PRS [embedded link to Help and Advice page],we can assist in putting the case to the ombudsman under the landlord’s name.  

See the help and advice section of our website [embedded link]or contact us for more details.